Refund and Returns Policy

Effective Date: 31st December 2024

Introduction
At SummitHato.com, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This Refund and Returns Policy outlines the conditions under which you can return or exchange items, how to process a return, and what to expect during the process.

Eligibility for Returns
To be eligible for a return or exchange, the following conditions must be met:

  1. Time Frame
    Returns must be initiated within 30 days from the date of purchase. After this period, unfortunately, we cannot offer a refund or exchange.

  2. Condition of Products
    Items must be unused, unworn, and in the same condition that you received them. They should also be in the original packaging.

  3. Non-Returnable Items
    Certain products, such as custom-made gear or intimate accessories, are non-returnable. Please check the product description for any exclusions.

How to Return an Item
To return an item, follow these steps:

  1. Contact Us
    Reach out to our customer support team at info@summithato.com or call us at (352) 240-6064. Provide your order number and details about the product you wish to return.

  2. Return Authorization
    Our team will provide a Return Authorization (RA) number and instructions on how to return your item. Returns without an RA number may not be processed.

  3. Packaging and Shipping
    Pack the item securely and include a copy of your receipt or order confirmation. Please note that you are responsible for the return shipping costs unless the item is defective or damaged.

Refunds and Processing Time
Once your return is received and inspected, we will notify you of the status of your refund. If your return is approved, your refund will be processed to your original payment method within 7-10 business days.

  • Partial Refunds
    Items that are not in their original condition, damaged, or missing parts will not be eligible for a full refund.

  • Late or Missing Refunds
    If you haven’t received your refund after the standard processing time, please first check with your bank or payment provider. If the issue persists, contact us at info@summithato.com.

Exchanges
If you wish to exchange an item for a different size or color, please follow the return process and specify the item you would like to exchange. Upon receipt of your return, we will process the exchange and ship the new item to you.

Contact Us
For questions regarding returns or refunds, please reach out to us: