Shipping Policy

Effective Date: 31st December 2024

At SummitHato.com, we strive to provide timely and reliable shipping services to our customers. This Shipping Policy outlines the shipping process, delivery options, and related terms to ensure a smooth experience when ordering from our website.

1. Shipping Methods

We offer a variety of shipping methods to meet the needs of our customers. The available options will be displayed at checkout, and you can choose the one that best fits your needs. The available shipping methods are:

  • Standard Shipping: This is our most affordable shipping option. Estimated delivery time is typically 5-7 business days, depending on your location.

  • Expedited Shipping: For faster delivery, we offer expedited shipping with an estimated delivery time of 2-3 business days.

  • Express Shipping: Our fastest shipping option, with estimated delivery in 1-2 business days for most destinations.

  • International Shipping: We offer international shipping to several countries. Please note that international orders may take longer to arrive, and shipping fees will be calculated based on the destination country.

Shipping times are estimates, and while we strive to meet them, we cannot guarantee delivery times due to factors such as weather conditions, customs delays, or other unforeseen circumstances.

2. Order Processing Time

Orders are typically processed within 1-3 business days from the time the payment is received and verified. We aim to ship all orders as quickly as possible. Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor your shipment’s progress.

Please note that during peak shopping periods, such as holidays, processing and shipping times may be longer than usual.

3. Shipping Costs

Shipping costs are calculated at checkout based on the following factors:

  • Shipping Destination: The shipping fee will depend on the destination of the order.

  • Shipping Method: The cost varies based on the chosen shipping method (Standard, Expedited, or Express).

  • Order Weight: Heavier orders may incur higher shipping costs.

We offer free shipping on select items or orders that meet specific criteria, such as a minimum order amount. Any promotional shipping offers will be clearly stated on our website.

4. Delivery Times

Delivery times depend on the shipping method chosen and the destination. Standard shipping typically takes 5-7 business days within the United States. Expedited shipping is faster, usually delivering within 2-3 business days, while express shipping provides the fastest option, with delivery in 1-2 business days for most locations.

International orders may take longer to process and deliver due to customs procedures and shipping distance.

5. International Shipping

We are pleased to offer international shipping to several countries. However, please note that international orders may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are the responsibility of the customer and will be collected by the carrier upon delivery.

  • Customs and Import Duties: SummitHato.com is not responsible for any customs fees or import duties. It is your responsibility to be aware of any additional charges before placing an order.

  • Shipping Time: Delivery times for international orders may vary based on the country and shipping method selected. We are not responsible for delays due to customs processing.

6. Shipping Restrictions

There are certain items that may not be shipped to certain countries due to shipping regulations or restrictions. If you are located in an area where we cannot ship, you will be notified at checkout, and we will cancel the order and issue a full refund.

7. Lost or Damaged Shipments

If your order is lost or damaged in transit, please contact our customer service team immediately. We will work with the carrier to resolve the issue and provide a replacement or refund, depending on the circumstances.

8. Change of Shipping Address

If you need to update your shipping address after placing an order, please contact us immediately. While we can attempt to make changes, we cannot guarantee that the change will be successful if the order has already been processed or shipped.

9. Return Shipping

Customers are responsible for return shipping costs unless the product is defective or incorrect. Please refer to our Return and Refund Policy for further details on how to return items.

Contact Us

For any questions or concerns regarding our Shipping Policies, please contact our customer service team: