Sales Policy

Effective Date: 31st December 2024

Introduction
At SummitHato.com, we are committed to providing the highest quality mountain climbing accessories to enhance your outdoor adventures. Our Sales Policy is designed to ensure transparency and offer a clear understanding of how we process orders, pricing, promotions, and customer service. By purchasing from SummitHato.com, you agree to the terms outlined in this Sales Policy.

Product Availability and Pricing

  1. Product Availability
    We strive to ensure that all products listed on SummitHato.com are available for purchase. However, in the event that a product is out of stock or unavailable, we will notify you immediately and offer an alternative product or a refund. We reserve the right to cancel or limit any orders that cannot be fulfilled due to stock shortages.

  2. Pricing
    Prices listed on the website are in USD and are subject to change without notice. The prices displayed at checkout are the final prices, including taxes (if applicable). Shipping fees are calculated at checkout based on the delivery address.

  3. Discounts and Promotions
    Occasionally, we may offer special promotions, discounts, or sales. These promotions will be subject to their own terms and conditions, which will be displayed on the relevant promotional page. All discounts are non-transferable and may not be combined with other offers unless stated.

  4. Payment Methods
    We accept a variety of secure payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other online payment systems. All payments are processed securely through trusted payment gateways.

Order Processing

  1. Order Confirmation
    After placing an order, you will receive an email confirming that we have received your order. This email serves as an order receipt, but does not confirm acceptance of the order. A separate email will be sent once your order is processed and shipped.

  2. Order Cancellation
    You may cancel your order at any time before it is shipped. If your order has already been shipped, you must follow the return policy outlined below.

  3. Order Shipping
    We process orders within 1-3 business days. You will receive an email with a tracking number once your order has been dispatched. We offer various shipping options, including standard and expedited shipping. Delivery times depend on the shipping method selected and your location.

Returns and Exchanges

  1. Return Eligibility
    We accept returns within 30 days of purchase, provided the item is unused, in its original condition, and in the original packaging. Custom products or items marked as non-returnable are exempt from this policy.

  2. Refunds
    Once we receive your return, we will inspect the product and process your refund. The refund will be issued to the original payment method. Refunds typically take 7-10 business days to appear in your account.

  3. Exchanges
    If you wish to exchange an item for a different size, color, or product, please follow the return procedure. We will process the exchange once we receive the returned item.

Customer Responsibilities

  1. Accuracy of Information
    You are responsible for providing accurate and complete information during the ordering process. Please ensure that the shipping address, contact information, and payment details are correct. SummitHato.com is not responsible for delays or errors caused by incorrect information provided by the customer.

  2. Shipping Costs
    Customers are responsible for shipping costs associated with returns, exchanges, and cancellations, except when an error has occurred on our part (e.g., defective products or incorrect shipments).

  3. Damaged or Defective Products
    If you receive a damaged or defective product, please contact our customer service team immediately. We will provide instructions for returning the product and issuing a replacement or refund.

Limitation of Liability
SummitHato.com is not responsible for any damages that may result from the use of our products. This includes, but is not limited to, any injury, property damage, or loss incurred during the use of our products. We recommend that customers follow all safety instructions and guidelines when using our products.

Changes to Sales Policy
We may update this Sales Policy from time to time. All changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed of any modifications.

Contact Us
For any questions regarding our Sales Policy, please contact us: